From the former secretary of defense and author
of the acclaimed number-one best-selling memoir Duty, a
characteristically direct, informed, and urgent assessment of why big
institutions are failing us and how smart, committed leadership can effect real
improvement regardless of scale.
Across the realms of civic and private
enterprise alike, bureaucracies vitally impact our security, freedoms, and
everyday life. With so much at stake, competence, efficiency, and fiscal
prudence are essential, yet Americans know these institutions fall short. Many
despair that they are too big and too hard to reform.
Robert Gates disagrees. Having led change
successfully at three monumental organizations - the CIA, Texas A&M
University, and the Department of Defense - he offers us the ultimate insider's
look at how major bureaus, organizations, and companies can be transformed,
which is by turns heartening and inspiring and always instructive.
With practical, nuanced advice on tailoring
reform to the operative culture (we see how Gates worked within the system to
increase diversity at Texas A&M); effecting change within committees;
engaging the power of compromise ("in the real world of bureaucratic
institutions, you almost never get all you want when you want it"); and
listening and responding to your team, Gates brings the full weight of his
wisdom, candor, and devotion to civic duty to inspire others to lead
desperately needed change.
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